Communication skills training can bring real results to your organization. To achieve that, you need certain things to come together, like an accurate diagnosis of the skills gap, the right training provider, and a commitment to learning beyond the workshop.
Let’s assume that you have made an accurate diagnosis of the skills gap and you are committed to helping your employees achieve long-lasting improvement in their communication skills. You’ve now got to choose a training provider that will fill that gap for you. Who are you going to choose?
My recommendation is to look for someone who will become a business partner beyond the invoicing transaction.
A Real Training Partner
A real training partner will work with you to understand the relevant pain points, learn about your team, and take your company and industry into account. They’ll customize one of their training programs for you, or even design a completely new training program for your team.
A real training partner will commit to helping you achieve your personal goals, the team’s goals, and the organization’s goals.
A great trainer will have an impact on your team. They will influence your team. And they will inspire your team.
Working in Small Groups
Take the training I delivered last week here in Germany. I had a relatively intimate group of 8 participants from multiple departments within a DAX30 company. We were together so that they could learn how to prepare powerful content for presentations.
Topics included how to plan a presentation, how to develop a story line, and how to create positive change by influencing and inspiring their audience to take action.
And in fact, the training itself mirrored what I was doing as their trainer.
Each participant had submitted slide samples to me before we met at the workshop. The slides weren’t bad but needed improvement. My role was to share my proven tools, techniques and strategies with the group so that they could go back to their offices and create better results for themselves and the company.
It’s a tricky thing though, persuading people to change the way they are doing something. There are so many pieces of the puzzle to consider:
- willingness of the participants to learn,
- how open minded they are to stepping out of their comfort zone,
- and how deep their desire is to achieve better results than they have in the past.
Add a splash of national culture, because it is at play in the training room as well as in the workplace. Then add a large measure of organizational culture. The mix is almost complete.
What happens though if one or more of the training participants have a negative mindset? This can have a huge impact both during and after the training.
Last week I faced just such a challenge: ‘It’s very difficult.’ ‘It’s not easy.’ ‘I can’t change anything here. I’m too small.’
I know it’s not easy. Change is never easy. If it were easy, everyone would be doing it. If it were easy, I would be out of a job.
I encouraged these participants every step of the way as they implemented new concepts in the training room. I held their hand as they pushed themselves outside of their comfort zone. And you know what? THEY DID IT. They tried something new, they pushed through the negative blocks and they accepted that change is really possible.
They saw that they can change what THEY do: how they design a presentation, how they communicate the desired result, how they can influence their audience to ACT on their compelling concept.
These participants came to understand that they CAN have an impact in their company. That they are not ‘too small’, but that they are one of the pieces of the puzzle that drives the company forward. And they can start the wave of change.
It was one of those moments that reminds me of why I do what I do. I knew that their journey was just beginning as they left the training room, armed with a new perspective and dozens of techniques and strategies to get it done.
It Begins With Us
To create better results, we have to start with ourselves. One person, willing to step up and step forward. We have to believe in the positive change that will come of what we do. Only then can we help others achieve more. One participant, one person, at a time. Or in this case, 8.
What’s your positive, powerful mindset mantra? What do you say to yourself over and over again to keep you moving forward? Share it with us in the comments.
P.S. Ready to work on your communication skills and on changing your mindset? Contact me to get start with a FREE power consult call and make your way towards individual and organizational-level change.